Policies

WildeBees Mods respects your privacy. This policy explains what personal information we collect, why, who we share it with and your rights under the Protection of Personal Information Act (POPIA).

Who is responsible

WildeBees Mods (Pty) Ltd (registration number 2026/334894/07), trading as WildeBees Mods, 24 Strydom Street, Meyerville, Standerton 2430, South Africa, is the responsible party for your personal information. Our Information Officer is our director, Marius van der Merwe. Contact: sales@wildebeesmods.com or +27 69 030 7330.

What we collect

• When you order: your name, email, phone and WhatsApp number, delivery and billing address, and what you bought.
• When you pay: payment is handled by our payment provider. We see whether the payment succeeded, but never your full card number.
• When you ask us something or book a fitment: what you tell us, such as your vehicle's make, model and year and photos you send.
• Your account and wishlist: if you create an account, your order history and saved addresses. Your wishlist and compare list stay in your own browser.
• Website use: cookies needed for the cart, login and checkout. Analytics and advertising cookies are used only if you say yes in our cookie banner.

Why we use it

• To process, deliver and support your order, including sending order updates and tracking by email and WhatsApp.
• To quote, book and carry out workshop work, and to honour warranties.
• To keep accounting and tax records, as the law requires.
• To answer your questions and resolve complaints.
• To send you specials and news, only if you've agreed. Every email has an unsubscribe link.
• To understand how our website is used and improve it, only if you've accepted analytics cookies.

Who we share it with

We share only what each service needs to do its job:

• Shopify, which runs our online store;
• our payment provider, which processes your payment;
• The Courier Guy, which delivers your order;
• Zoho, our accounting and stock system;
• WhatsApp, when we message you or you message us;
• Google Analytics and Meta, only if you've accepted analytics or advertising cookies.

We don't sell your personal information. Some of these providers store information on servers outside South Africa; we use providers that protect it to a standard at least as high as POPIA requires.

How long we keep it

We keep order and accounting records for at least five years, as tax law requires. We keep other information only as long as we need it for the reasons above, then delete it. Marketing consent lasts until you unsubscribe.

How we protect it

We use reputable providers with strong security, limit who can see your information, and never ask for passwords or full card numbers over WhatsApp or email.

Cookies

Our cookie banner lets you choose. Essential cookies keep the cart, login and checkout working. Analytics and advertising cookies stay off unless you turn them on. You can change your choice any time with "Cookie settings" at the bottom of every page.

Your rights

You may ask us what personal information we hold about you, ask us to correct or delete it, object to how we use it, and withdraw consent for marketing at any time. Contact us using the details above and we'll respond within a reasonable time.

If you're unhappy with how we've handled your information, you can complain to the Information Regulator of South Africa: www.inforegulator.org.za.

Children

Our store is meant for adults. We don't knowingly collect personal information from children under 18.

Changes

We may update this policy; the latest version is always on this page.

We deliver anywhere in South Africa with The Courier Guy, or you can collect your order free from our workshop in Standerton.

What delivery costs

• R150 flat per order, anywhere in South Africa.
• Free on orders of R5 000 or more.
• Free collection from our Standerton workshop on any order.

The delivery cost is shown at checkout before you pay. We only deliver within South Africa.

When your order leaves us

In-stock orders placed before 12:00 on a working day usually leave the same day. Orders placed later leave the next working day. Nothing ships on weekends or public holidays.

Some items are ordered in from our suppliers when you buy them. If something you ordered isn't in our workshop, we'll contact you with the lead time. If you'd rather not wait, you can cancel that item and we'll refund you in full.

How long delivery takes

Delivery with The Courier Guy usually takes 3–7 working days after your order leaves us. Outlying areas can take a little longer.

When your parcel is handed to the courier you'll get a shipping confirmation email with the tracking number, and a WhatsApp message too if you gave us your number.

Collecting from our workshop

Choose Pickup at checkout. Please wait for our message saying your order is ready before you come in, usually within 2–4 working days.

WildeBees Mods, 24 Strydom Street, Meyerville, Standerton 2430
Monday to Friday, 08:00–17:00. Closed weekends and public holidays.

Bring your order number. If someone else collects for you, let us know their name first.

When your parcel arrives

Please check the parcel when it's delivered. If the box is damaged or something is missing, note it on the courier's waybill if you can, take photos and tell us as soon as possible. We're responsible for your order until it's delivered, so we'll sort it out with the courier and repair, replace or refund the item.

Delivery problems

Please make sure your delivery address and phone number are correct. If the courier can't deliver and the parcel comes back to us, we'll contact you to arrange re-delivery; a second delivery may be charged at cost.

Workshop fitment

Items you want fitted in our workshop don't need to be shipped. Fitment is quoted per vehicle and booked with you separately on WhatsApp.

Questions

WhatsApp or call us on +27 69 030 7330, or email sales@wildebeesmods.com.

WildeBees Mods (Pty) Ltd, trading as WildeBees Mods
Car audio, mods and ECU tuning

Legal status: private company, registered in South Africa with the Companies and Intellectual Property Commission (CIPC)
Registration number: 2026/334894/07
Director: Marius van der Merwe

Registered office, workshop and physical address
24 Strydom Street, Meyerville, Standerton 2430, Mpumalanga, South Africa

Phone and WhatsApp: +27 69 030 7330
Email: sales@wildebeesmods.com
Website: www.wildebeesmods.com

Hours: Monday to Friday, 08:00–17:00. Closed weekends and public holidays.

Our address above is also our address for the service of legal documents.

We want you to be happy with what you buy. This policy explains your rights under South Africa's Electronic Communications and Transactions Act (ECTA) and Consumer Protection Act (CPA), and how returns work with us. Nothing here takes away any right the law gives you.

Changed your mind? 7 days to cancel

You can cancel an online order for any reason within 7 days after you receive it.

• Return the item unused, complete and in its original packaging.
• You pay the courier cost of sending it back. That is the only cost to you.
• We refund the full price you paid within 30 days of your cancellation, and usually much sooner.

This does not apply to:

• goods made to your specifications, such as custom-built enclosures;
• workshop services, such as fitment or ECU tuning, that have started with your agreement.

If you cancel an order before it leaves us, we refund you in full, including delivery.

Faulty items

Everything we sell must be of good quality, free of defects and work as it should. If an item is faulty within 6 months of delivery, return it and choose whether we repair it, replace it or refund you. If a repaired item develops the same fault within 3 months of the repair, we replace it or refund you. This applies to every item, custom enclosures included.

Many products also carry a longer manufacturer's warranty, and we'll help you claim on it.

Warranties cover defects. They don't cover damage from misuse, accidents, water, overpowering (for example blown or burnt voice coils) or incorrect installation or wiring.

If an item is faulty, or we sent you the wrong item, we pay the courier both ways.

Work done in our workshop

Installations done in our Standerton workshop carry a 12-month workmanship warranty. If something we fitted comes loose or stops working because of how it was fitted, bring it back and we'll put it right at no charge.

How to return something

1. WhatsApp or email us first with your order number, what you're returning and why. For a faulty item, please send a photo or short video.
2. We'll reply with return instructions. You can courier the item to us or drop it off at the workshop.
3. Once it arrives we check it and confirm the repair, replacement or refund.

Please don't send items back without contacting us first, so we can match the parcel to your order.

Refunds

We refund to the payment method you used. If that isn't possible, for example with some instant EFT payments, we'll refund by EFT to your bank account. Banks can take a few working days to show the refund.

Contact us

WhatsApp or call +27 69 030 7330 · sales@wildebeesmods.com
WildeBees Mods, 24 Strydom Street, Meyerville, Standerton 2430

These terms apply when you use www.wildebeesmods.com and when you buy from WildeBees Mods. They are written to work alongside your rights under South African law, including the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA). If anything here conflicts with those rights, your rights win.

1. Who we are

WildeBees Mods (Pty) Ltd (registration number 2026/334894/07), trading as WildeBees Mods ("we", "us"), sells car audio, vehicle accessories and mods, and fits them in our workshop at 24 Strydom Street, Meyerville, Standerton 2430, South Africa. Our full contact details are in our Contact information policy.

2. Prices

• Prices are in South African rand. The price you see at checkout is the price you pay, plus delivery if it applies.
• We check our prices carefully. If a price is obviously wrong because of a mistake, we'll contact you before we process the order and you can choose to cancel.
• Some items are "price on request". Ask us on WhatsApp and we'll quote you.

3. Orders and stock

• Your order is a request to buy. The agreement is made when we confirm your order by email.
• Some items are ordered in from our suppliers when you buy them. If something isn't in stock, we'll tell you the lead time. If you'd rather not wait, you can cancel that item for a full refund.
• If we can't supply an item, we'll tell you and refund you within 30 days.

4. Payment

You pay online through our payment provider when you check out. Card details are handled by the payment provider; we never see or store your full card number.

5. Delivery and collection

Delivery costs, times and collection are explained in our Shipping policy. We're responsible for your order until it's delivered to you.

6. Returns, refunds and warranty

Your 7-day right to cancel, your 6-month right to return faulty goods, and our workshop warranty are explained in our Refund policy.

7. Will it fit your vehicle?

Product descriptions are for general guidance. Fitment varies by model, year and existing equipment. If you're not sure, WhatsApp us your make, model and year before you buy. If we confirm in writing that an item fits your vehicle and it doesn't, you can return it at our cost.

8. Workshop services: fitment and ECU tuning

• Workshop jobs are quoted per vehicle. A booking is confirmed only when we confirm the day with you.
• Please tell us about any existing faults, aftermarket parts or previous work on the vehicle.
• ECU tuning starts with a health check. We save your vehicle's original software and can restore it. Remapping can affect a manufacturer's warranty; we'll discuss this with you before any work starts.
• Our workmanship warranty is explained in our Refund policy.

9. Using this website

Please don't misuse the website, try to break its security or copy its content for commercial use. Photos, text and logos on this site belong to WildeBees Mods or to the brands that own them.

10. Liability

We're responsible for loss you suffer if we break these terms or the law, to the extent the CPA and other laws make us responsible. We're not responsible for loss we couldn't reasonably foresee, or for damage caused by misuse or by installation or wiring done by someone else.

11. Your personal information

We handle your personal information as described in our Privacy policy, in line with the Protection of Personal Information Act (POPIA).

12. Complaints

If something goes wrong, please contact us first on WhatsApp, by phone or by email; most things can be sorted out quickly. If we can't resolve your complaint, you can approach the Consumer Goods and Services Ombud (CGSO) or the National Consumer Commission.

13. Changes and law

We may update these terms from time to time; the version on this page when you place an order applies to that order. These terms are governed by the law of the Republic of South Africa.