Privacy policy
WildeBees Mods respects your privacy. This policy explains what personal information we collect, why, who we share it with and your rights under the Protection of Personal Information Act (POPIA).
Who is responsible
WildeBees Mods (Pty) Ltd (registration number 2026/334894/07), trading as WildeBees Mods, 24 Strydom Street, Meyerville, Standerton 2430, South Africa, is the responsible party for your personal information. Our Information Officer is our director, Marius van der Merwe. Contact: sales@wildebeesmods.com or +27 69 030 7330.
What we collect
- When you order: your name, email, phone and WhatsApp number, delivery and billing address, and what you bought.
- When you pay: payment is handled by our payment provider. We see whether the payment succeeded, but never your full card number.
- When you ask us something or book a fitment: what you tell us, such as your vehicle's make, model and year and photos you send.
- Your account and wishlist: if you create an account, your order history and saved addresses. Your wishlist and compare list stay in your own browser.
- Website use: cookies needed for the cart, login and checkout. Analytics and advertising cookies are used only if you say yes in our cookie banner.
Why we use it
- To process, deliver and support your order, including sending order updates and tracking by email and WhatsApp.
- To quote, book and carry out workshop work, and to honour warranties.
- To keep accounting and tax records, as the law requires.
- To answer your questions and resolve complaints.
- To send you specials and news, only if you've agreed. Every email has an unsubscribe link.
- To understand how our website is used and improve it, only if you've accepted analytics cookies.
Who we share it with
We share only what each service needs to do its job:
- Shopify, which runs our online store;
- our payment provider, which processes your payment;
- The Courier Guy, which delivers your order;
- Zoho, our accounting and stock system;
- WhatsApp, when we message you or you message us;
- Google Analytics and Meta, only if you've accepted analytics or advertising cookies.
We don't sell your personal information. Some of these providers store information on servers outside South Africa; we use providers that protect it to a standard at least as high as POPIA requires.
How long we keep it
We keep order and accounting records for at least five years, as tax law requires. We keep other information only as long as we need it for the reasons above, then delete it. Marketing consent lasts until you unsubscribe.
How we protect it
We use reputable providers with strong security, limit who can see your information, and never ask for passwords or full card numbers over WhatsApp or email.
Cookies
Our cookie banner lets you choose. Essential cookies keep the cart, login and checkout working. Analytics and advertising cookies stay off unless you turn them on. You can change your choice any time with "Cookie settings" at the bottom of every page.
Your rights
You may ask us what personal information we hold about you, ask us to correct or delete it, object to how we use it, and withdraw consent for marketing at any time. Contact us using the details above and we'll respond within a reasonable time.
If you're unhappy with how we've handled your information, you can complain to the Information Regulator of South Africa: www.inforegulator.org.za.
Children
Our store is meant for adults. We don't knowingly collect personal information from children under 18.
Changes
We may update this policy; the latest version is always on this page.