Refund policy

We want you to be happy with what you buy. This policy explains your rights under South Africa's Electronic Communications and Transactions Act (ECTA) and Consumer Protection Act (CPA), and how returns work with us. Nothing here takes away any right the law gives you.

Changed your mind? 7 days to cancel

You can cancel an online order for any reason within 7 days after you receive it.

• Return the item unused, complete and in its original packaging.
• You pay the courier cost of sending it back. That is the only cost to you.
• We refund the full price you paid within 30 days of your cancellation, and usually much sooner.

This does not apply to:

• goods made to your specifications, such as custom-built enclosures;
• workshop services, such as fitment or ECU tuning, that have started with your agreement.

If you cancel an order before it leaves us, we refund you in full, including delivery.

Faulty items

Everything we sell must be of good quality, free of defects and work as it should. If an item is faulty within 6 months of delivery, return it and choose whether we repair it, replace it or refund you. If a repaired item develops the same fault within 3 months of the repair, we replace it or refund you. This applies to every item, custom enclosures included.

Many products also carry a longer manufacturer's warranty, and we'll help you claim on it.

Warranties cover defects. They don't cover damage from misuse, accidents, water, overpowering (for example blown or burnt voice coils) or incorrect installation or wiring.

If an item is faulty, or we sent you the wrong item, we pay the courier both ways.

Work done in our workshop

Installations done in our Standerton workshop carry a 12-month workmanship warranty. If something we fitted comes loose or stops working because of how it was fitted, bring it back and we'll put it right at no charge.

How to return something

1. WhatsApp or email us first with your order number, what you're returning and why. For a faulty item, please send a photo or short video.
2. We'll reply with return instructions. You can courier the item to us or drop it off at the workshop.
3. Once it arrives we check it and confirm the repair, replacement or refund.

Please don't send items back without contacting us first, so we can match the parcel to your order.

Refunds

We refund to the payment method you used. If that isn't possible, for example with some instant EFT payments, we'll refund by EFT to your bank account. Banks can take a few working days to show the refund.

Contact us

WhatsApp or call +27 69 030 7330 · sales@wildebeesmods.com
WildeBees Mods, 24 Strydom Street, Meyerville, Standerton 2430